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Warranty and return policy

We always strive to offer you a transparent and reliable shopping experience. Here are the essential details about our warranty and return rights:

30-day return policy:
You can return your goods within 30 days of receiving them without giving any reason. Please inform us of your revocation by email or letter.

Refund of your payments:
In the event of a return, we will immediately refund you all payments made including delivery costs. The refund will be made using the payment method of your original transaction.

Costs for returns:
The costs of the return are at your expense, unless the reason for the return is on our part (e.g. in the event of a defect). In such cases, we will of course cover the return shipping costs.

Dealing with loss of value:
A loss in value will only be taken into account if it is due to use that goes beyond the necessary inspection of the goods.

We offer a two-year guarantee for all new products. For B-stock we offer a one-year warranty from delivery.

Contact for returns or product problems:
If you would like to make a return or have problems with a product, please contact us at the email address We are always available to help you find a quick and easy solution.

Thank you for your trust in On-Tec Store. We look forward to providing you with a pleasant shopping experience.

With best regards

Your On-Tec Store Team

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